Privacy policy

1. Information about handling personal data

Supportersplace protects your privacy and strives to always protect your personal information in the best possible way. It is our goal to follow all applicable laws and regulations for personal data protection at any given time. This policy will help you, among other things. to understand what kind of information Supportersplace collects and how it is used. By entering into an agreement in connection with the purchase or submission of information for newsletters, you agree to the processing of your personal information in accordance with below.

2. Responsibility for your personal data

377 Sport AB (“Supportersplace”), 556684-1465, Uppköparvägen 5, 3 tr. 120 44 Årsta, Stockholm is responsible for personal data for the personal data collected and processed.

If you provide information to any of our partners (eg by clicking on a link to one of our partners published on our website), our partner is responsible for your personal information.

3. What personal data do we process?

We will process the personal information that you provide or have provided to us or that we have collected on the site through cookies. The personal information that Supportersplace processes is your full name, gender, age, address, e-mail address, telephone number, social security number, payment information, purchase, order and usage history, IP address, photos and other case-related information (eg information such as you leave when contacting our customer service).

4. Why does Supportersplace process your personal data?

Once you have provided personal information to us at Supportersplace, we use this information for the purposes and on the basis of the legal basis set out below:

a) To be able to handle ordering and administration of your purchase

Our legal basis for this purpose is:

The purchase agreement that we have entered into with you constitutes the legal basis for the processing and is necessary for us to be able to fulfill our contractual obligations and fulfill this agreement towards you, e.g. so that we can deliver your order and get paid.

b) To be able to administer your membership and for secure and correct handling of personal data linked to your membership

Our legal basis for this purpose is:

The agreement we have entered into with you (ie our commitments in the Supportersplace customer club agreement) constitutes the legal basis for handling your membership agreement. The processing is necessary for us to be able to fulfill our contractual obligations towards you, e.g. create and administer your account on "My pages" and administer your membership benefits.

c) To be able to handle customer service matters

Our legal basis for this purpose is: It is Supportersplace's legitimate interest that is the legal basis and the processing is necessary to be able to help you with questions about products or complaints related to our products and can also include follow-up questions and surveys about how you think products and services have worked for you as customer at Supportersplace. If your question concerns a complaint, we will process your information in order to fulfill our obligations under applicable consumer law and we will process your information on the basis of the legal basis based on our purchase agreement with you.

d) To be able to send general marketing and personal direct marketing via e-mail, text message, mail or social media

Our legal basis for this purpose is: The agreement we have entered into with you (ie our commitments in the Supportersplace customer club membership terms) is the legal basis for the processing of personal data. The processing is necessary for us to be able to fulfill our contractual obligations towards you, e.g. give you offers on products or services that we think you may be interested in. If you are a customer of Supportersplace but are not a member of the Supportersplace customer club, Supportersplace will process your personal information to send marketing based on our legitimate interest in being able to market Supportersplace products and services.

e) To be able to carry out your participation in competitions and events

Our legal basis for this purpose is: The legal basis is our legitimate interest in us having the opportunity to administer or follow up competitions and events, e.g. confirmation of entries or questions or information about winners.

f) To be able to make updates and improvements of services and products as well as the technical functionality of our computer systems

Our legal basis for this purpose is: The legal basis is our legitimate interest in being able to make updates to the technology that enables you to visit our website, use our mobile applications or shop in our web shop or to be able to understand how you as a customer experience our products and thereby improve existing and develop new products and services.

g) To be able to prevent misuse of our services

Our legal basis for this purpose is: It is in our legitimate interest to provide secure services that may prevent attempts to unauthorized access or unauthorized use of our services.

h) To be able to register the people who announce that they do not want unaddressed marketing from Supportersplace and are not registered as Supportersplace customers

Our legal basis for this purpose is: Legitimate interest not to receive marketing mailings at the request of an individual.

i) To be able to fulfill the company's obligations under law such as regarding product safety, authority decisions or accounting requirements or under tax law

Our legal basis for this purpose is: The legal basis is to be able to fulfill our legal obligations under law.

5. How Supportersplace uses the information about you

When you order or buy a product or service from us when you are a registered member of the Supportersplace customer club, we will use your purchase and order history as well as user history (eg how you click or search on our website) to get an insight in and be able to understand which products or services you are interested in and if there are other similar products or services that we also think you would like. Based on this information, we at Supportersplace will be able to give you information about news in our range but also about timeless classics that you have not yet found. We will also be able to send you special membership benefits based on your interests and preferences and other similar mailings. This information is necessary for us to be able to give you as a member additional offers in addition to what we offer to other customers.

If you do not want us to use your customer history to send you offers and other membership benefits, you always have the right to unsubscribe from such mailings. If you do not want us to use your customer history at all (eg when we develop and improve our products and services or improve technical functionality), you always have the right to terminate your membership in the Supportersplace customer club.

6. When we can share your information

Supportersplace only shares your personal information when this is a legal requirement or otherwise when it is permitted by law. In some cases, we may use a personal data assistant who helps us with our marketing or to process agreements and orders. Companies that help us in these cases can be forwarding and logistics companies, bank and credit card companies or suppliers in marketing. In such cases, we have entered into an agreement for the personal data assistant that ensures that there are security measures in place to protect your data. When we share your information, it will be used for the same purpose for which we originally collected it.

7. Storage and storage time

PAt Supportersplace, we process information about you as a customer in order to provide the best service and we save your information for as long as the information is necessary to fulfill the purposes for which the information was initially collected. The information can also be saved for the time required by applicable law. We at Supportersplace have ongoing routines that ensure that we do not store unnecessary information about you and we minimize the storage time as much as possible.

Information regarding customers when purchasing and customer service matters:

• Regarding your purchase, order, and user history, to the extent that we have not anonymized your information, we will delete such history 7 years after the transaction date.

• Information related to a customer service case is saved until it is terminated or otherwise deleted after 7 years from the completion of the purchase transaction, if the matter is linked to a purchase.

• Regarding purchase history, the information will be used for the marketing of similar Supportersplace products and services, for a storage period of 3 years. You can always unsubscribe from such mailings from Supportersplace.

Information collected after consent: If you are neither a buying customer nor a member of the Supportersplace customer club, but for example visit the Supportersplace website or at other times where it becomes relevant, Supportersplace will obtain consent from you before Supportersplace makes any registration of your personal information. The information collected from you with your consent saves Supportersplace as long as the information is relevant but deletes historical information continuously, 3 years from the time the information was collected. You can always revoke your consent and the information will then be deleted as soon as possible and no later than within 6 months.

Information regarding members of the Supportersplace customer club As a member of the Supportersplace customer club, Supportersplace saves relevant and current information related to your member account, as long as you choose to be a member with us. If you no longer wish to be a member, we will delete your information no later than 6 months after we receive your notice of termination. If you have been inactive (ie have not made any registered purchases or logged in to your member page) for 3 consecutive years, we will delete your member account and thereby delete all personal information about you. If you no longer want direct marketing from Supportersplace, you can always unsubscribe from Supportersplace mailings.

8. Security of your personal data

At Supportersplace, we ensure that your personal information is handled in accordance with special security measures to protect the personal information against illegal or unauthorized access to the information. At Supportersplace, only the information needed and only by the people who need it, is handled in order to provide the best service to our customers.

9. Your rights

At Supportersplace we always want to be transparent with how we process your information. If you want to gain access to your personal data processing, you have the right to request access to your data via a register extract. If we receive a request from you, we may request additional information to ensure that we disclose the information to the correct person. A request for an extract from the register must be signed in writing by you.

We want to ensure that your personal information is accurate and up to date. If any of the information you provide to us, changes, e.g. if you change your email address, name or payment details or if you wish to cancel your user account, please provide the correct information by sending an email to: support@supportersplace.com.

You can request deletion of your data to the extent that complies with applicable law and in accordance with agreements entered into with you and we will of course always do our best to meet your request for deletion. You also have the right to object to our processing (eg if any of the information collected is incorrect). In some cases, we may not be able to accommodate your deletion request if the information is needed to comply with applicable law.

Your personal data may not be processed for direct marketing or profiling if you object to such processing. You also have the right to revoke a given consent at any time and refuse various types of marketing.

10. Complaints and supervisory authority

If you believe that we have handled your personal information incorrectly, you can always contact us at Supportersplace. The Data Inspectorate is responsible for supervision in accordance with data protection legislation and anyone who believes that there is incorrect handling of personal data can file a complaint to the Data Inspectorate.

11. Changes to Privacy Policy

Supportersplace reserves the right to make changes to this Privacy Policy at any time insofar as the changes are necessary to remedy disruptions or to meet new legal or technical requirements.

12. Payment and Klarna

In order for us to be able to offer you Klarna's payment methods, we need to share some of your personal information with Klarna, such as contact and order information, so that Klarna can assess whether you can be offered their payment methods and to tailor the payment methods for you.

More information about Klarna can be found [here] (https://www.klarna.com/en/). The use of this information is regulated in accordance with current data protection laws and [Klarna's data protection policy] (https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy).

13. Cookies

Supportersplace uses cookies and retargeting to optimize your shopping experience.

14. Contact us

Our goal is to always give you simple and accurate information about how we use your personal information. Our customers' personal integrity is important to us and we are constantly working on improvements so that you as a customer will always feel safe when you leave your information to us. If you have questions about how we use your personal information, you are welcome to contact our customer service via support@supportersplace.com